On Demand dvelopment charges :
Minimum $100 and $25 per hour.
Support Terms Definition :
Technical Support: The AMC includes access to technical support services which involves assistance with troubleshooting issues, answering questions, and resolving software-related problems.
Maintenance and Bug Fixes: Company is responsible for addressing any bugs or issues that may arise in the module/software they have developed. Technical support ensures that they provide the maintenance to keep the software running smoothly.
Training and Documentation: This includes training sessions or access to training materials to help users understand and utilize the software effectively. Additionally, we may provide documentation, user manuals, or online resources to assist you in using the software.
Software Updates and Upgrades: This support includes software updates and upgrades as part of the AMC. These updates may include bug fixes, security patches, performance improvements, and new features which have been solely decided by the company based on the feedback. The client is entitled to receive these updates during the validity of the AMC.
WhatsApp Support : An Official WhatsApp Support channel will be provided where the client can raise a query and get a response within specified time-frame directly to Company’s official WhatsApp channel. Company’s Bot Assistant will be available 24x7 to resolve your queries based on its capability. (Bot support is an upcoming feature)
Ticket Support : A Support portal will be available to raise any ticket to get your queries resolved. The Client can raise only one issue per ticket. Company’s Live Chat Bot Assistant will be available 24x7 to resolve queries based on its capability.(Bot support is an upcoming feature)
Call Support : The Client can call the official support number in office hours (9.30am to 6.30pm, Monday to Friday) and get connected to the respective support department and raise your query.
Remote Screen Assistance: In many cases, the company requires remote support services, where they can remotely access the client's system to diagnose and resolve issues. This can be more efficient than on-site visits, especially for software-related problems.